One evening I had a short trip with Jovana and her friend Megan. They are co-workers who were enjoying a night out at Rusty's in Estero. Jovana was born and raised in Serbia where she attended high school and began a college course in hotel management. Her studies in the hospitality industry have taken her on a journey to resorts in China, Vermont, and most recently, Naples, Florida. Jovana enjoys learning various languages and can speak Serbian, French, Spanish and English.

Recently I wrote a special blog about "Lucky" Lucas and my 15,000th Uber trip. In this blog I'd like to share with my readers the preparations and frustrations that were associated with that milestone trip. Most people would not understand the various challenges and difficulties that might arise, but I assure you that it was much more complicated and frustrating than it might seem at the surface. Several months prior to the trip I began making plans, preparations and purchase